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Recently, one of our books was returned damaged in transit by a leading distributor. The firm – which we'll not name, that wouldn't be fair – made a bit a mess of things, but I'm not complaining about that. It deals with thousands of books and orders every day and everyone makes mistakes.
But what emerged out of the whole process was that book distributors don't exactly rush to get your books out to you. It took ten days to tell us that the book was damaged, and everything is sent by second-class post.
That's fine. Distributors have to think about their margins, and if they can save a little by using slower postage systems then they're entitled to do that. Likewise, there's little point in us using first-class post to send books to distributors. Our margins are small enough.
However, if you choose to place your order directly with us at Comely Bank Publishing, we will undertake to send your book to you as fast as we possibly can. (That applies to booksellers, too.)
Get in touch by email, or order through our Online Bookshop.
But what emerged out of the whole process was that book distributors don't exactly rush to get your books out to you. It took ten days to tell us that the book was damaged, and everything is sent by second-class post.
That's fine. Distributors have to think about their margins, and if they can save a little by using slower postage systems then they're entitled to do that. Likewise, there's little point in us using first-class post to send books to distributors. Our margins are small enough.
However, if you choose to place your order directly with us at Comely Bank Publishing, we will undertake to send your book to you as fast as we possibly can. (That applies to booksellers, too.)
Get in touch by email, or order through our Online Bookshop.
